FAQs
Here we answer the most important questions from our community
Ordering, Shipping & Returns
How quickly does it ship?
- Usually within 1–2 business days. GLS: 1–3 days (Germany). EU/International: 3–10 days depending on the region.
What are the shipping costs?
You'll see the costs by country and weight during checkout. Special offers apply to orders over a certain value – details on our shipping page.
Can I change or cancel my order?
Please write to us as soon as possible with your order number – as long as it hasn't been packed yet, we'll be happy to make changes.
How does the return work?
Return unused goods within 14 days. Please contact us briefly so we can explain the process.
Product & Quality
Are there posters in original size?
Many motifs come with a poster (see product description).
Are the parts larger than standard?
Our 260-piece set offers noticeably larger, more grippy pieces. 99 and 1000 are standard sizes.
What material are the puzzles made of?
High-quality, sturdy recycled cardboard with precise die-cutting and rich colors.
A part is missing – what to do?
Oh no! Get in touch with your order number and motif name – we'll take care of a replacement/solution.
Sustainability & Packaging
Mini puzzles in bags
Our minis come in sturdy, recyclable bag packaging . This saves cardboard volume and transport weight—ideal for on-the-go use and as a small gift. The bags are durable and can be reused multiple times.
Elbe Workshops (Hamburg)
Part of our assembly is carried out in cooperation with Elbe Werkstätten . This way, we combine quality with social responsibility , create jobs in the region, and keep transport routes short.
Normal puzzles without shrink wrap
Since our first collection in 2022, we've consciously dispensed with shrink wrap in our puzzle boxes. Instead, safety stickers secure the box— reducing single-use plastic while still ensuring safe transport.
Material & Printing
We rely on high-quality cardboard, precise die-cutting, and vibrant color printing. Our packaging is recyclable and optimized for material reduction .
Order & Reuse
To ensure nothing gets lost, each "large" puzzle comes with a zip-lock bag for the pieces. This allows you to neatly store unfinished projects – durable and practical.
Help with the selection
Which number of parts is right for me?
- 99 : short & easy.
- 260 : relaxed with larger parts.
- 1000 : longer immersion, more challenge.
- 1500: Even longer fun than with 1000 pieces, and the same puzzle size! So you don't need a larger puzzle surface! Perfect for hours of puzzling!
How long does a puzzle take?
- 99 : ~15–45 min,
- 260 : 60-75 min
- 1000- 1500 : several evenings – depending on the subject and experience.
Discover our mini puzzles and start your puzzle experience now!
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DER FRANZ, 99 piece mini puzzle
No reviewsRegular price €8,90 EURRegular price€8,90 EURSale price €8,90 EUR -
DISCO, 99 piece mini puzzle
No reviewsRegular price €8,90 EURRegular price€8,90 EURSale price €8,90 EUR -
DIE BREZEL, 99 piece mini puzzle
No reviewsRegular price €8,90 EURRegular price€8,90 EURSale price €8,90 EUR -
CARPET, 99 piece mini puzzle
No reviewsRegular price €8,90 EURRegular price€8,90 EURSale price €8,90 EUR